Welcome to Utter! These Terms and Conditions ("Terms") govern your access and use of Utter's services, which provide WhatsApp Business API solutions. By using our services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

Introduction

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and what you can do to protect your information.

Some key terms are defined as follows, and throughout this document:

MWAN Mobile (“MWAN”, “MWAN Mobile”, “Utter.io”, “Utter”, “we”, “us”, and “our”) is the company that collects and processes Personal Data for the purposes described in this Policy

Personal Data is any information relating to an identified or identifiable natural person (“Data Subject”)

Customer or Client is a legal business entity with whom Utter has an agreement to provide the Services

What is Utter

Utter is a Meta-verified WhatsApp Business communication tool powered by MWAN Mobile. It provides a comprehensive Conversation Cloud Solution designed to help businesses efficiently manage customer interactions through WhatsApp Business.

With Utter, businesses can store, organize, and analyze conversations while seamlessly integrating with internal systems to enhance customer engagement. The platform ensures smooth, secure, and scalable communication, enabling businesses to optimize their customer support, marketing, and operational workflows.

At Utter, we prioritize data security and compliance, ensuring the protection of personal data—both for our own operations and on behalf of our clients. Our commitment to privacy and security guarantees a reliable and trusted messaging experience for businesses and their customers.

Information We Collect

We collect the following types of information:

1. Information You Provide
   • Account Information: Name, email address, phone number, company details, and other registration information.
   • Communication Data: Messages, templates, and other content you send or receive through the Platform.
   • Payment Information: If you subscribe to a paid plan, we collect payment details through third-party payment processors.

2. Automatically Collected Information
   • Device Information: IP address, browser type, operating system, and device identifiers.
   • Usage Data: Log data, interaction details, and analytics about your usage of Utter.
3. Information from Third Parties
   • We may receive information from WhatsApp Business API and other linked services.

How do we use information

We use your information to:

• Provide, maintain, and improve Utter;
• Authenticate your identity and manage accounts;
• Process transactions and provide customer support;
• Analyze usage trends and enhance user experience;
• Communicate updates, promotional materials, or service-related information;
• Ensure compliance with legal obligations.

How we share your information

We do not sell your personal information. However, we may share it with:

• Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, and customer support.
• Business Partners: If you integrate Utter with third-party services, we may share relevant data as necessary.
• Legal Authorities: If required by law, we may disclose information to comply with legal obligations or protect our rights.

Data Retention

We retain your information for as long as necessary to provide services and fulfill legal obligations. Upon account termination, we may retain certain data for compliance, dispute resolution, or fraud prevention.

Security Measures

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or loss. However, no system is entirely secure, and we encourage responsible use of the Platform.

Your rights and choice

You have the right to:

• Access, update, or delete your account information;
• Opt out of marketing communications;
• Restrict or object to data processing where applicable;
• Request a copy of your data.

For inquiries, please contact us at Utter support

International Data Transfers

If you access Utter from outside our operating region, your information may be transferred to and processed in different jurisdictions with varying data protection laws.

Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated "Effective Date." Continued use of Utter constitutes acceptance of the revised policy.

Contact us

For questions or concerns about this Privacy Policy, please contact us!

---

By using Utter, you acknowledge that you have read, understood, and agreed to these Privacy Policy.